Refund & Cancellation Policy

General Cancellation Policy

Cancellations will only be considered if the request is made within 7 days of placing the order.

However, for digital products, cancellation requests may not be entertained once the product has been made available for download, accessed, or delivered electronically to the customer.

For physical products or services, where applicable, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

Digital Products

All products offered through GPLClub are digital products, including digital software, WordPress themes, plugins, files, downloads, memberships, or other electronically delivered products and services.

No physical products are shipped or delivered by GPLClub for these purchases.

Because digital products may be made available for download or access shortly after a successful payment, purchases are generally non-refundable once the product has been accessed or downloaded.

Customers are encouraged to review the relevant product description, available features, licensing information, pricing, and purchase terms before completing an order.

Damaged, Defective or Non-Working Products

In case of receipt of damaged or defective items, please report to our customer service team. The request would be entertained once the seller/merchant listed on the Platform has checked and determined the same at its own end. This should be reported within 7 days of receipt of products.

For digital products, if the purchased product is demonstrably non-functional under the conditions described on the relevant product page, please contact our customer service team as soon as possible so that the issue can be investigated.

Where a technical problem is reported, GPLClub may request reasonable information, screenshots, error messages, or other details necessary to investigate the issue before making a refund decision.

Product Not as Described

In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product.

For digital products, this includes situations where the product materially differs from the product description provided on GPLClub.

The customer service team, after looking into your complaint, will take an appropriate decision based on the circumstances of the purchase and the information available.

Technical Issues and Support

If you experience a problem with a purchased digital product, please contact our support team before submitting a refund request. We will make reasonable efforts to identify the cause of the issue and help resolve it.

Support may include assistance with product access, downloads, general product-related questions, and basic troubleshooting, subject to the support terms applicable to the product or membership.

GPLClub support does not automatically include custom development, website redesign, customization, debugging of unrelated third-party software, server administration, or freelance development work.

Payment Completed but Product Not Received

If your payment was successfully debited but the purchased digital product was not made available, please contact our support team with your order details and payment or transaction reference.

We will verify the transaction and take appropriate action. Depending on the circumstances, this may include providing access to the purchased product or processing a refund where applicable.

Refund Exclusions

For digital products, a refund will generally not be provided solely because:

• You changed your mind after purchasing or accessing a digital product.
• You purchased a product by mistake and have already accessed or downloaded it.
• You are unable to install the product because of your website configuration, hosting environment, WordPress version, PHP version, other plugins/themes, or other third-party configuration issues.
• The product does not provide functionality that was not stated or promised in its product description.
• The product requires a third-party license key, activation, or subscription where that requirement is disclosed in the product description or forms part of the original software’s licensing system.
• A website or server issue was caused by installation, configuration, customization, or other changes made by the customer or a third party.
• The customer did not contact support or did not provide sufficient information reasonably required to investigate the reported issue.

GPLCLUB does not accept cancellation requests for perishable items like flowers, eatables, etc. However, the refund / replacement can be made if the user establishes that the quality of the product delivered is not good. This provision applies only where such physical or perishable products/services are actually offered on the Platform.

In case of complaints regarding products that come with a warranty from the manufacturers, please refer the issue to the relevant manufacturer.

Memberships and Subscriptions

Membership and subscription purchases are generally non-refundable once the membership has been activated or used.

If recurring billing is enabled for a particular subscription, you may cancel the subscription before the next renewal date to prevent future renewal charges. Cancelling a subscription does not automatically result in a refund for a period that has already been paid for.

If your membership or subscription does not use recurring billing, cancellation simply means that the membership will not be renewed after the purchased period ends.

How to Request a Refund

To request a refund or cancellation, contact GPLClub customer service through our Contact Us page or available support channel.

Please provide the following information:

• Order number, if available
• Email address used for the purchase
• Product or membership name
• Payment or transaction reference, where applicable
• A clear description of the issue or reason for the request
• Relevant screenshots or error messages, where applicable

Our support team may request additional information reasonably necessary to verify the purchase and investigate the request.

Refund Review

Every refund request is reviewed based on the circumstances of the transaction and the terms applicable to the purchased product or service.

Submitting a refund request does not guarantee that a refund will be approved. If a refund is not eligible under this policy, we may explain the reason and, where possible, provide an alternative resolution.

Refund Processing

In case of any refunds approved by GPLCLUB, it will take 3 days for the refund to be processed to you.

The time required for the refunded amount to appear in your bank account, card account, UPI account, or other payment account may vary depending on the payment service provider or financial institution.

Use of Products After a Refund

If a refund is approved for a digital product, the customer must discontinue use of the refunded product and delete copies obtained through GPLClub where required by the applicable software license and the terms communicated with the refund approval.

Changes to This Policy

GPLClub may update this Refund & Cancellation Policy from time to time to reflect changes to our products, services, payment processes, or legal and operational requirements. The updated version will be published on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this policy or wish to request assistance with an order, please contact us through the GPLClub Contact Us page.